Client Information 4

• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 9

• Login Inquiry | SSO
• Login Requests | No Personal Email Addresses
• How Do I Change My Password?
• Password Reset Request
• DOC Multifactor Authenticator for CLC Administrators

View all 9

Account Related 11

• How Do I Register for an Account?
• Locked Account
• Account Information Incorrect
• Inactive Account
• No Account | New Employee

View all 11

Training Related 8

• LMS Navigation
• OLT
• ILT/VILT
• Playlists
• Certificates

View all 8

Specific Training 3

• DOC Customized Purchase Card Training Update FY2024
• No FEAR Act 2024-2025 Training
• PMI/PMP Vouchers and Membership

Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 4

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address

Archived SRs 15

• 2019-2020 No Fear Act
• Active Shooter - Contractor
• Books 24 X 7
• Supervisor's Role in the Hiring Process - not moving to completion
• VET (Veteran) Initiative Courses

View all 15

Browser Related Inquiries 5

• What is a Browser?
• Why Should I Disable My Pop-Up Blocker?
• What Does Clearing My Cache Do?
• How to Copy and Paste | Windows
• How to Return to Course Window

Chrome Windows & Mac | Latest 10

• Allow Pop-ups, Sound and Images
• Pop-up Blocker
• Allow Images
• Allow Sound
• Clear Cache | Windows

View all 10

Microsoft Edge | Latest 7

• Allow JavaScript, Popups, and Images
• Allow Images
• Clear Cache
• Adjust Zoom
• Enable Cookies

View all 7

Firefox Windows and Mac | Latest 6

• Pop-up Blockers
• Clear Cache
• Enable Cookies
• Zoom Settings
• Private Browsing Mode

View all 6

Mac Safari | Latest 6

• Pop-up Blockers
• Clear Cache
• Screen Resolution
• Zoom Settings
• Enable Cookies

View all 6

iPad Help 5

• Safari | Disable Pop-Up Blockers
• Safari | Allow Cookies
• Safari | Clear Cache
• Chrome | How to install on an iPad
• Chrome | Disable Pop-up Blockers

Android Help 1

• Chrome | Disable Pop-Up Blockers

Java 7

• Java Install
• Java Security Exceptions
• Java Security Levels
• JavaScript Security
• Clear Java Cache

View all 7

Links 2

• System Check Link
• Current Version of JAVA Link

Ticket Processing 20

• General Admin Escalation
• Login Request Response
• Negative Rating (If user was upset but instructor assisted user properly)
• No Account | Escalation to Admin
• No Issue Stated | Not Enough Information

View all 20

Ticket SR Templates 17

• Initial Email – V1 (Resolved)
• Initial Email – V2 (Issue, expecting Response)
• Initial Email – V3 (Inquiry/Request, expecting Response)
• Initial Email – V4 (Update after Escalation)
• Initial Email – V5 (Relaying Updates to User from Admin)

View all 17

Screenshot Requests 6

• Requesting Screenshot for Completion Issue/Request
• Screenshot Request for Course Completion Issue/Request – Module within Course
• Screenshot Request for Course Completion Issue/Request – Multiple Modules
• Screenshot Request for Course Completion Issue/Request – Multiple Courses
• Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue

View all 6

Chat Escalation Template 1

• Ticket Summary Template

Basic Support 8

• LinkedIn Learning Support
• Password Reset on Behalf of Someone Else
• Multi Language Support
• Phone Support Request
• User Requesting eSkillz Company Information

View all 8

Phone Support - All Clients 3

• Introduction
• Best Practices
• Script Examples