What is Phone Support? Phone Support means technical support provided through telephone by End-User Support. Phone Support is currently done by Team...

Preparing for the Phone Call Review the chat/ticket details carefully. Check for any previous chat/tickets belonging to the user. Keep the chats/ti...

When the user answers the call "Hello, this is [TEAM LEAD FIRST NAME] calling from [CLIENT] End-User Support on a Recorded Line, am I speaking with...