Account Related
Support Category: Account Creation Inquiry Specialist Notes: Users are registered by the admins. Once the user’s employee data has been processed t...
Mon, 9 Mar, 2026 at 5:41 AM
Support Category: User Account | Locked Specialist Notes: After 5 invalid login attempts, the user's account will be locked for 30 minutes. They...
Mon, 9 Mar, 2026 at 5:42 AM
Support Category: User Account | Account Info Update Request Specialist Notes: Note: Employees will need to update GovTA to correct any information...
Mon, 9 Mar, 2026 at 5:42 AM
Support Category: User Account | Inactive Account Specialist Notes: In your ticket escalations please be sure to include: 1. Employment Type ...
Mon, 9 Nov, 2026 at 11:15 PM
Support Category: User Account | No Account Specialist Notes: CLC account creation typically takes 4-8 weeks from the user's hire date. Escalat...
Thu, 20 Aug, 2026 at 7:00 AM
Support Category: User Account | Other Issues Specialist Notes: Standard Response: If you are on a detail, the CLC Administrators have ask...
Mon, 9 Mar, 2026 at 5:44 AM
Support Category: User Account | Account Info Update Request Specialist Notes: If the user has a CLC account with one bureau but is moving to ano...
Thu, 17 Sep, 2026 at 12:58 AM
Support Category: N/A (Select the category that matches the user's issue) Specialist Notes: There are DOC users who may have two active/approved...
Mon, 9 Mar, 2026 at 5:48 AM
Specialist Notes: Standard Response: We are currently unable to process your login reset because there is a problem with your CLC account. Here ...
Mon, 9 Mar, 2026 at 5:30 AM
Support Category: (select applicable) Specialist Notes: Please note that users may occasionally request assistance with accessing, reactivating, cre...
Tue, 23 Jun, 2026 at 11:36 PM
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